This policy explains how to cancel a Revo Chat (revochat.app) subscription and how refunds work. Revo Chat subscriptions are sold by Ludexa Group Limited (England and Wales, company number 17335104); payments and refunds are processed by Stripe. The platform is operated on Ludexa’s behalf by ULUMEŞE TARIM FİDANCILIK PEYZAJ SANAYİ VE TİCARET LİMİTED ŞİRKETİ, Istanbul, Türkiye.
How the service is delivered
Revo Chat is software delivered online (SaaS). There is nothing to ship: your plan is activated in your account as soon as the payment is confirmed.
Cancelling your subscription
- You can cancel at any time from the Billing page in your dashboard.
- After you cancel, you keep access until the end of the period you have paid for, and you will not be charged again.
- You can also cancel by writing to [email protected].
14-day money-back guarantee
- If you buy a paid plan for the first time, you can ask for a full refund within 14 days of purchase, without giving a reason.
- For renewal payments (the second and later periods), you can ask for a refund within 14 days of the renewal date if you have not used the service during that period.
- If you cancel in the middle of a period, we do not refund the part of the period already used; the service stays available until the period ends.
- The same rules apply to yearly subscriptions: a full refund within 14 days of the first yearly payment; if you cancel during the year, the remaining months are not refunded and the service stays available until the paid year ends. A move from yearly to monthly takes effect when the paid year ends.
- Every new account starts with a 14-day free trial. You are not charged and no credit card is required. If you do not pay when the trial ends, the account is paused; your data is kept for 90 days and everything picks up where you left off when you choose a plan. We send a warning email 60 days after the pause, and on day 90 the account’s data is permanently deleted.
Revo Chat is sold to businesses only; this guarantee is our commercial promise to every customer.
How to request a refund
- Email your request from the address registered with your account to [email protected], or write to us in the live chat on this website.
- We handle requests within 7 business days. Approved refunds go back through Stripe to the card you paid with, in the currency you paid (USD); if your card is in another currency, your bank converts it. Depending on your bank, the money may take 5–10 business days to appear.
- When the whole paid period is refunded, the subscription ends immediately; if your trial has already ended, the account is paused until you choose a plan and your data is kept.
Questions and disputes
If something goes wrong with a payment, please contact us first at [email protected] — we will try to resolve it quickly. See our Terms of Sale for details.