You can ask us to delete the data stored in Revo Chat in three ways:
1. In the dashboard (business accounts)
- Sign in with an admin account.
- To delete one visitor: go to Settings → Security → “Permanently delete visitor data” and enter the visitor’s email address or ID. All of their conversations, messages and files are permanently deleted.
- To delete the whole account: go to Settings → Security (or Billing, if the account is paused) → “Delete account” and confirm with your password. Seven days later the account is permanently deleted along with all of its data (conversations, files, voice messages, visitor profiles, channel connections, team and settings). You can cancel from the same place until then. Admins receive an email once deletion is complete.
2. By email
Send an email with the subject “Data Deletion Request” to [email protected]. Requests from the email address registered with us are handled within 30 days, and all of your account data (conversations, files and channel connections) is permanently deleted.
3. Messaging channel data (WhatsApp / Messenger / Instagram)
If you want a support conversation you had with a business through a Meta platform to be deleted, send your request directly to that business or to the email address above. The conversation records and profile details (name and profile photo) will then be deleted from our systems.
What is deleted
Deletion covers conversation history, uploaded files, voice messages, visitor profiles and channel identifiers. Billing records that we are legally required to keep may be retained for the period set by law. Copies in database backups are deleted automatically within 14 days.