🔗Channels

You don't need to open Meta's developer dashboard or copy any tokens to connect WhatsApp. Your dashboard takes you to Meta's own connection window; you choose your number there, and the access token, message subscription and number registration are handled automatically.

1. 1In your dashboard, open Settings → Channels and choose the WhatsApp card.
2. 2If you have more than one site, pick the site whose inbox should receive the conversations from the list next to the button.
3. 3Click “Connect WhatsApp” — Meta's window opens.
4. 4Sign in with your Facebook account, choose your business account, then choose the number you'll use or add and verify a new one.
5. 5Approve the permissions and finish every step. When the window closes, the number shows up as “Connected” in the “Connected channels” list.

Once it's connected, send a message to the number from your own phone: within a few seconds it appears in your inbox as a new conversation. Replies you write in the dashboard reach the customer on WhatsApp.

• “The window was closed or permission wasn't granted” — Meta's window was closed before the steps were finished. Click “Connect WhatsApp” again and go all the way through.
• “This number is connected to another account” — the number is registered to another Revo Chat account and has to be removed there first.
• If you use your own Meta app, follow the steps under “Advanced: manual setup” on the same screen.

Messenger and Instagram messages come in through your Facebook Page. You set up the connection by signing in to Facebook and choosing your Page; the access token and message subscription are configured automatically.

• You need to be an admin of the Facebook Page.
• For Instagram, your account must be a professional account (business or creator) and linked to this Facebook Page.

1. 1In Settings → Channels, choose the Messenger or Instagram card.
2. 2Click “Connect with Facebook” and sign in with the Facebook account that manages your Page.
3. 3Approve the requested permissions. Back in the dashboard, the Pages you manage are listed.
4. 4Choose your Page. Messenger is connected, and if the Page has a linked Instagram business account, that's connected too.

• “No Page managed by your Facebook account was found” — the Facebook account you signed in with isn't an admin of any Page. Try again with an account that manages the Page.
• “Facebook connection was cancelled” — the permission window was closed without approving. Click “Connect with Facebook” again.
• If your Instagram account doesn't appear, make sure it's a professional account and linked to the Facebook Page you chose.

1. 1In Telegram, message @BotFather and create a new bot with the /newbot command.
2. 2Copy the token BotFather gives you.
3. 3In Settings → Channels, choose the Telegram card and enter the bot username (e.g. @yourcompany_bot) and the token.
4. 4Click “Add Telegram channel”. We set up Telegram to forward your bot's messages to us on your behalf.
5. 5Open your bot in Telegram and send /start — your message lands in the inbox within a few seconds.

The email channel opens emails sent to your support address as conversations in your inbox. Your agent's reply goes to the customer by email; when the customer replies, the answer comes back to your support address and lands in the dashboard (in the same conversation if it's still open).

1. 1In Settings → Channels, choose the Email card, enter your support address (e.g. [email protected]) and add the channel.
2. 2In the connected channels list, open “Setup details” on the channel's card and copy the endpoint address and verification secret.
3. 3In your email provider or an email forwarding service, set up a rule that forwards every message sent to your support address to that endpoint in the format below.

POST <endpoint address>
X-Channel-Secret: <verification secret>
Content-Type: application/json

{
  "to": "[email protected]",
  "from": "[email protected]",
  "fromName": "Jane Doe",
  "subject": "My order",
  "text": "Hi, when will my order arrive?"
}

• Replies are sent from Revo Chat's sending address with your site's name as the sender name; the “Reply-to” address is your support address.
• Email has no read receipts; the tick under a message means it was accepted for delivery.

In the “Connected channels” list under Settings → Channels, each account's status is shown with a badge:

• Connected — the token works and messages come and go.
• Not tested — the account was added but the connection hasn't been tried yet; click “Test”.
• Connection error — the token or permission is no longer valid; reconnect the channel.
• Key needed — in a manual setup, the access token hasn't been entered.
• Off — you turned the account off; no new messages arrive until you turn it back on.

1. 1Click “Test” on the channel card; the token and connection are checked again and the badge updates.
2. 2If the badge says “Connection error”, reconnect the channel in one click (“Connect WhatsApp” or “Connect with Facebook”). The existing record is updated and your conversations stay where they are.
3. 3If there's a red warning under a message you sent, it tells you why — for example the reply window has closed, or the channel is off or was deleted.